Privacy policy
Zenith Moda manages this shop and this website, including the data, content, features, tools, products and services, to provide you, the customer, with a bespoke shopping experience (the “Services”). Zenith Moda uses Shopify technology, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction via the Services, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed, in accordance with the provisions of this Privacy Policy.
Personal information we collect or process
When we use the term ‘personal information’, we mean any data that identifies you or that can reasonably be linked to you or to another person. Personal information does not include data collected anonymously or data that has been de-identified, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you live, and what is permitted or required by applicable law:
Contact details, including your name, address, billing address, delivery address, telephone number and email address.
Financial information, including credit card, debit card and bank account numbers, payment card details, bank account details, transaction details, payment method, payment confirmation and other payment-related information.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including items you view, add to your basket, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions
Communications with us, including information you provide to us in your communications with us, for example, when submitting a complaint to customer services.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information relating to your interaction with the Services, such as how and when you use or browse them.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, contact us or provide us with your personal information by any other means.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
To provide, personalise and improve the Services. We use your personal information to provide you with the Services, which includes fulfilling the contract we have entered into with you, processing your payments, managing your orders, remembering your preferences and the items you are interested in, sending you notifications relating to your account, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, organising delivery, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or post, as well as showing you online adverts for products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your basket or other activities carried out on the ServicesSecurity and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take action against potential fraudulent, illegal, dangerous or malicious activities, protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or any other information with anyone.
Communications with you. We use your personal information to provide you with customer support, respond to your enquiries, deliver our services effectively and maintain our business relationship with you.
Legal grounds. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery proceedings, potential or actual litigation or other contentious legal proceedings, and to enforce or investigate potential breaches of our terms or policies.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may includeWith Shopify, suppliers and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order management and fulfilment).
With business and marketing partners to provide marketing services and show you adverts. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity with various retailers and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for the purposes of personalised advertising and marketing, based on your online activity with various businesses and websites.
When you instruct us, request or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.
With our affiliates or, more generally, within our group of companies.
In connection with a commercial transaction, such as a merger or insolvency proceedings, to comply with applicable legal obligations (including responding to court summonses, search warrants or other similar requests), to enforce the Terms of Service or relevant policies, and to protect or defend the Services, our rights and the rights of our users or other individuals.
Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services, in order to provide and improve the Services for you. In order to provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. Furthermore, to help protect, develop and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our shop, with other entrepreneurs and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our shop, with other entrepreneurs and with the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes. For further information on how Shopify uses your personal information and the rights you may have, please refer to Shopify’s Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information here [Link to Shopify’s privacy portal]
Third-party websites and links
The Services may include links to websites or other online platforms operated by third parties. If you access links leading to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such sites, including the accuracy, completeness or reliability of the information they contain. Any information you provide in public or semi-public spaces — including that which you share on third-party social media platforms — may also be visible to other users of the Services and to users of such third-party platforms, with no restrictions on its use by us or by third parties. The inclusion of such links does not in itself imply any endorsement of the content of those platforms or of their owners or operators, unless expressly stated within the Services themselves.
Data relating to minors
The Services are not intended for use by minors, and we do not knowingly collect personal information from minors in accordance with the applicable legislation in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal information, you may contact us using the details set out below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) personal information of individuals under the age of 16.
Security and retention of your information
Please note that no security measure is perfect or foolproof, and we cannot guarantee ‘absolute security’. Furthermore, any information you send to us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and options
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute; they may apply only in certain circumstances and, in some cases, we may refuse your request where permitted by law.
Right of access. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to ask us to erase the personal information we hold about you.
Right to rectification. You may have the right to ask us to rectify any inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.
If you are resident in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations set out in local legislation, you may exercise the following rights in addition to those mentioned above:
Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: Where the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal.
You may exercise any of these rights via the channels indicated within the Services or by contacting us using the contact details provided below. For further information on how Shopify uses your personal information and the rights you may have — including those relating to data processed by Shopify — please visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf in order to exercise your rights. Before accepting a request submitted by a representative, we will require the representative to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as set out in applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details set out below. Depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details set out below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.
International transfers
Please note that we may transfer, store and process your personal information outside the country in which you reside.
If we transfer your personal data outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the relevant UK authority, as appropriate, unless the transfer is to a country that has been recognised as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the updated version of this Privacy Policy on this website, update the ‘Last updated’ date and notify you of the changes as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us on , or email us at zenithmoda31@gmail.com. For the purposes of applicable data protection legislation, we are the data controller of your personal data.